Coolamon Shire Council Social Media House Rules

Coolamon Shire Council is committed to promoting openness, relevance, accuracy and respect in every facet of it’s social media engagement.

Council’s social media platforms are places where anyone can share and discuss issues and opinions that are relevant to Council and the community that they represent and serve.

Council’s social media platforms will be monitored by staff between 8.30am to 5.00pm Monday –Friday (excluding public holidays)

Remembers, when you post or comment on Council’s social media platforms, or otherwise respond to or engage with one of Council’s posts, you are agreeing to abide by the House Rues outlined here.

Council will remove comments, posts or direct messages that:

  • Contains profane language or is sexual in nature, including instances of masked profanity where symbols, initials, intentional misspelling or other characters are used in place of or to suggest profane language.

  • Is defamatory, offensive, humiliating, threatening or intimidating to Council officials or members of the public.

  • Promote breaking the law, incite violence or lawlessness, or encourage others to do so, including violation of copyright laws.

  • Contains content about the Council, Council officials or members of the public that is misleading or deceptive.

  • Constitutes harassment and/or bullying within the meaning of the Model Code of Conduct for Local Councils in NSW, or is unlawfully discriminatory.

  • Encourage or glamorise the use of alcohol, tobacco, or illegal drugs.

  • Breaches the privacy of Council officials or members of the public contains allegations of suspected breaches of the Council’s code of conduct or information about the consideration of a matter under the Procedures for the Administration of the Model Code of Conduct for Local Councils in NSW.

  • Violate an order made by a court

  • Breach copyright

  • Advertise, endorse or solicit commercial products or business,

  • Constitutes spam

Coolamon Shire Council Social Media Policy

Blocking or banning

If you are in breach of these House Rules on three occasions, Council reserves the right to hide, remove, block and ban users. The duration of a block or ban is at the discretion of Council. You can request a review of your block or ban in writing to Coolamon Shire Council.

Complaints

Coolamon Shire Council’s social media platforms must not be used for making complaints about the Council, Councillors or Council staff. To make a complaint, contact Coolamon Shire Council.

Coolamon Shire Council Complaints Handling Policy

General Correspondence

Coolamon Shire Council encourages the public to use other established means of communication if you are seeking a formal response.

Those contact methods are as follows:

• In person: Council Chambers, 55 Cowabbie Street, COOLAMON NSW 2701

• Phone: 02 6930 1800

• Emergency/After Hours: 1300 880 045

• Email: council@coolamon.nsw.gov.au

• Post: PO Box 101, COOLAMON NSW 2701

Privacy

When you engage or interact with Coolamon Shire Council social media platforms, you are using an external website, desktop or smartphone application and are therefore bound by the privacy principles and terms of use on that platform.

We encourage you to review privacy policies of each social media platform for further information and to establish a full understanding before interacting with Coolamon Shire Council social media platforms. Any view expressed by third parties are not necessarily the views of the Coolamon Shire Council.

Coolamon Shire Council Privacy Management Plan